Standard Plan
Proactive, Consistent, Affordable
System downtime, spyware, backup failures, losses of productivity… are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive.
The ‘Standard Service Plan’ provided by Torix will provide your business with a fundamental level of service and protection for your IT infrastructure. This will help you as a business provide a pro-active approach to any IT issues allowing you to ensure maximum efficiency and minimum downtime. This service plan includes preferential onsite and remote service rates.
The ‘Standard Service Plan’ provides affordable proactive IT management and support to growing businesses. Utilising our unique IT automation framework, Torix provides a range of proactive monitoring services to identify potential and current problems to allow you to act proactively to keep your computer systems up and running, and your people and business productive.
Just some of the benefits you will experience
- Access to on site and remote support engineers when required
- Service Levels
- Flexible scheduling
- Web based ticketing system for submittal of issues and related tasks
- Increased productivity
- Virtual IT Department
- Helpdesk and Remote Control
- Virus Definition and Spyware Management
- 24-7 System Monitoring and Alerting with proactive notifications
- Access to a staff of technical experts for you and your users
* subject to preferential hourly rates
Just some of the task we will perform
Now you can maximise the productivity of your systems by utilising the expertise
of Torix’s engineers and consultants.
- Install and configure new systems and users
- Perform system administration tasks such as disk management, space and memory allocation, operating system upgrades, and patch management
- Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore
- Identify and correct problems in operating systems, use and provide alternative solutions where necessary
- Assist with the allocation of system resources and operating system tuning and configuration
- Assist users with system operation, optimisation, and debugging
- Perform error log monitoring, analysis.
- Assist in hardware failure determination and resolution
- Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems
Don’t forget to arrange your Free IT Review and Health Check to qualify for your Free Trial of Torix Managed Support Services.
Contact us to discuss in more detail
