Premium Plan
The ‘Premium Service Plan’ provided by Torix is the ultimate managed support package. It will provide your business maximum service and protection for your IT infrastructure to ensure maximum efficiency and minimum downtime. This service plan also includes as much remote and on-site work as required.
The ‘Premium Service Plan’ provides affordable proactive IT management and support to growing businesses, utilising our unique IT automation framework for providing managed services. Torix provides a range of proactive services to keep your computer systems up and running and your people and business productive.
Also included is a compressive security package for virus, spyware, malware detection and removal and email scanning. No annual license fees! Free offsite storage space and disaster recovery tools. Also should you have a server failure we will rebuild it for free!
Just some of the benefits you will experience
- Unlimited remote support
- Unlimited on-site support visits
- Enhanced priority service levels
- Automation of key IT tasks
- Flexible scheduling
- Web based ticketing system for submittal of issues and related tasks
- Increased productivity
- Virtual IT Department
- Helpdesk and Remote Control
- Antivirus , Spyware and Malware tools -
- Virus Definition and Spyware Management
- Asset Management
- 24-7 System Monitoring and Alerting with proactive notifications
- Back up Management
- 3rd Party Vendor Management
- Online Off Site Back Up Service
- Free Disaster Recovery
- Access to a staff of technical experts for you and your users
Now you can maximise the productivity of your systems by utilising the expertise of Torix’s engineers and consultants.
Just some of the task we will perform
- Install and configure new systems and users
- Moves and changes
- Perform system administration tasks such as disk management, space and memory allocation, operating system upgrades, and patch management
- Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore
- Identify and correct problems in operating systems, use and provide alternative solutions where necessary
- Assist with the allocation of system resources and operating system tuning and configuration
- Write scripts to automate necessary procedures such as backup applications
- Install and test any licensed software updates, releases, and patches provided by us and third parties
- Assist users with system operation, optimisation, and debugging
- Provide periodic written and/or oral progress reports
- Perform error log monitoring, analysis, and resolution
- Assist in hardware failure determination and resolution
- Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems
