Compare Our Support Plans
|
PREMIUM |
ADVANCED + |
ADVANCED |
STANDARD |
|
| Helpdesk – Support Portal |
• |
• |
• |
• |
| Telephone Support |
Unlimited |
Unlimited |
Unlimited |
^ |
| Remote Support |
Unlimited |
Unlimited |
Unlimited |
^ |
| Onsite Support |
Unlimited |
Unlimited |
^ |
^ |
| Service Levels |
High |
Normal |
Normal |
Low |
| Priority Management |
• |
• |
• |
• |
| 24×7/365 Monitoring & Management |
• |
• |
• |
Monitoring Only |
| Event and System Log Monitoring & Management |
• |
• |
• |
Monitoring Only |
| Spyware & Virus Protection, Monitoring & Management |
• |
• |
• |
Monitoring Only |
| Patch Monitoring & Management |
• |
• |
• |
Monitoring Only |
| Backup Monitoring & Management |
• |
• |
• |
Monitoring Only |
| Edge Device Support (Printers, Switches, Routers Firewall) |
• |
• |
• |
Monitoring Only |
| Maintenance, Clean Up & Health Checks |
• |
• |
• |
^ |
| Audit and Inventory |
• |
• |
• |
^ |
| Installs moves and changes |
• |
• |
• |
^ |
| Management Reports |
• |
• |
• |
^ |
| Desktop Policy Enforcement |
• |
^ |
^ |
^ |
| Extended Support Hours (8-6) |
• |
^ |
^ |
^ |
| Disaster Recovery & Offsite backup |
• |
^ |
^ |
^ |
| Vendor Management |
• |
^ |
^ |
^ |
| Antivirus & Spyware Software |
• |
^ |
^ |
^ |
| Loan Equipment |
• |
^ |
^ |
^ |
| Project Service Discounts |
• |
• |
• |
• |
Inclusive •
Chargeable ^
