Torix Managed Services

High level of service and protection
for your IT infrastructure

System downtime, spyware, backup failures, losses of productivity… are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive.

The ‘Advanced + Service Plan’ provided by Torix, will provide your business with a high level of service and protection for your IT infrastructure to ensure maximum efficiency and minimum downtime. This service plan also includes as much remote and on-site work as required.

The ‘Advanced + Service Plan’ provides affordable proactive IT management and support to growing businesses, utilising our unique IT automation framework for providing managed services. Torix provides a range of proactive services to keep your computer systems up and running and your people and business productive.

Just some of the benefits you will experience

Unlimited remote support
Unlimited on-site support visits
Service Levels
Automation of key IT tasks
Flexible scheduling
Web based ticketing system for submittal of issues and related tasks
Increased productivity
Virtual IT Department
Helpdesk and Remote Control
Virus Definition and Spyware Management
Asset Management
24-7 System Monitoring and Alerting with proactive notifications
Back up Management
Access to a staff of technical experts for you and your users
Monthly Reporting

Now you can maximise the productivity of your systems by utilising the expertise of Torix’s engineers and consultants.

Just some of the task we will perform

Install and configure new systems and users
Moves and changes
Perform system administration tasks such as disk management, space and memory allocation, operating system upgrades, and patch management
Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore
Identify and correct problems in operating systems, use and provide alternative solutions where necessary
Assist with the allocation of system resources and operating system tuning and configuration
Write scripts to automate necessary procedures such as backup applications
Install and test any licensed software updates, releases, and patches provided by us and third parties
Assist users with system operation, optimisation, and debugging
Provide periodic written and/or oral progress reports
Perform error log monitoring, analysis, and resolution
Assist in hardware failure determination and resolution
Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems