preload

IT Support

Entreprise level IT support for small and medium businesses

System downtime, spyware, backup failure ,losses or productivity… Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive…

At Torix Managed Services we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges. Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We help your business minimise the hidden costs of technology ownership, which can be considerable. We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.

Business Benefits

  • Reduced IT costs
  • Return on Investment
  • Holiday & sickness cover
  • Expanded Knoweldge base
  • Consitent Service Levels
  • No staff training costs
  • Additional Resource
  • Focus on core business

The best businesses are great both because of what they do, and because of what they decide not to do. Torix Managed Services work with businesses that know the value of technology, but realize it is not in their best interest to try to become IT support experts. If you’re ready to change the way your business feels about technology, then we would love to hear from you.

Imagine having a fully trained, fully staffed IT department working for your small business…

  • Premium Plan
  • Advanced Plus Plan
  • Advanced Plan
  • Standard Plan

A worry free support solution that includes

  • Unlimited onsite support
  • Unlimited remote and helpdesk support
  • 24/7 365 Proactive monitoring and preventive maintenance
  • Helpdesk portal access
  • Free antivirus & Spam security software
  • Free offsite data backup
  • Enhanced Service Levels (responses & aim to fix times)

More Info

A worry free support solution that includes

  • Unlimited onsite support
  • Unlimited remote and helpdesk support
  • 24/7 365 Proactive monitoring and preventive maintenance
  • Service Levels (responses & aim to fix times)
  • Backup and security management
  • Helpdesk portal access

More Info

A worry free support solution that includes

  • Unlimited remote and helpdesk support
  • 24/7 365 Proactive monitoring and preventive maintenance
  • Service Levels (responses & aim to fix times)
  • Backup and security management
  • Helpdesk portal access

More Info

A worry free support solution that includes

  • 24/7 365 Proactive monitoring and preventive maintenance
  • Service Levels (responses & aim to fix times)
  • Helpdesk portal access

More Info

It’s not just about monitoring, that just lets you know something is wrong and it’s not just about remote access to your systems to troubleshoot issues. It’s about a proactive preventative approach to IT systems management.

Consistency is the cornerstone of our Managed IT Support Service

By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail. Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn’t understand or begin to determine if it was justified? As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

All of our support plans are designed to minimise downtime, reduce your cost of ownership and increase the return on your investment. Many of the service included within our support plans are automated and run seamlessly in the background making sure your, networks, servers and computers run efficiently and are reliable and secure. Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions. This is possible through the use of a series of “Best Practices” that we have developed over years of collective experience. Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions.

Did you know?

20 million person days per year are lost due to technology failures. A cost that few Businesses can afford. Any business supported by technology should consider both direct and indirect costs.

Torix Managed Services follow ITIL best practice, which provides global recognised industry guidelines for delivering technology services. All our service plans have strict service levels we strive to maintain.